Shipping policy

Order preparation

A little time to make it theirs. Allow 1–3 days for preparation. Once your order ships, we’ll email your tracking details.

Where we ship

We currently ship to addresses in the United States and Canada.

Shipping rates

Standard shipping is $9.99 for orders under $69 and free for orders of $69 or more. All amounts are in USD. The free shipping threshold is based on the subtotal after discounts, before shipping and taxes. Your final shipping charge appears at checkout.

Delivery estimates

After dispatch, delivery takes approximately 4–10 business days to the United States and Canada. Preparation time is separate. Estimates may vary with the destination, carrier, and customs processing.

Charm and size changes

Need to change charms or sizing? Email support@sidebark.co with your order number within 24 hours of ordering and before your order ships. We’ll confirm whether the change can be made.

Customs and duties

Buyers outside the United States, including Canada, are responsible for applicable duties, taxes, customs charges, and import-related fees.

Track your order

Use the tracking details in your shipping confirmation email or visit Track Your Order.

A person to ask

Email support@sidebark.co. We typically reply within 1–2 business days.