Frequently asked questions

Good questions.
Straight answers.

Colors, charms, the right fit, and what comes with what.
Here’s the useful stuff.

Make it personal.

What comes with the Custom Charm Collar?

For $39, you get one customizable collar and up to 8 charms, with your choice of collar and charm colors.

What comes with the Custom Charm Leash?

For $59, you get one customizable leash and up to 12 charms, with your choice of leash and charm colors.

Can I use letters and symbols?

Yes. Personalize with letter charms and decorative symbol charms. Choose their name, a nickname, or a combination that feels like them.

Can I order extra charms?

Yes. Extra Charms are $2 per charm. Each letter or symbol counts as one charm. Extra charms arrive loose for future combinations. Choose extra charms ↗

Make it a matching pair.

Can I add a matching leash to my collar?

Yes. Add a matching leash to your Custom Charm Collar for $35. The matching leash add-on does not include charms.

Can I add a matching collar to my leash?

Yes. Add a matching collar to your Custom Charm Leash for $25. The matching collar add-on does not include charms.

What if I want charms on both?

The Custom Charm Collar is $39 and includes up to 8 charms. The Custom Charm Leash is $59 and includes up to 12 charms. Matching add-ons come without charms.

Find their fit.

What collar sizes are available?

S fits 8–12" (20–30 cm); M fits 12–16" (30–40 cm); L fits 16–20" (40–50 cm). S/M collars are ¾" wide; L is 1" wide. Inch ranges are rounded. Find their fit ↗

How do I measure my dog?

Run a soft measuring tape around their usual collar spot. Keep it comfortable, leaving room for three fingers between the tape and their neck. Match the measurement to our chart; between sizes, choose the larger size. How to measure ↗

What sizes do the leashes come in?

One size: 1 inch wide and 70 inches long. All leashes use Large charms.

Do I need to choose a charm size with my collar or leash?

Included charms match your item: Regular for S/M collars; Large for L collars and all leashes.

Which size should I choose for Extra Charms?

Choose Regular for S/M collars (1.9 cm straps). Choose Large for L collars (2.5 cm straps) and all leashes. Add each extra charm size separately.

Can I buy different sizes in one order?

Each collar and leash gets correctly sized included charms. For extras, add Regular and Large separately, choosing the size for each item.

How do matching pair sizes work?

Choose the collar by neck measurement: S 8–12 inches, M 12–16 inches, L 16–20 inches. All leashes come in one size and use Large charms. Matching add-ons come without charms.

The shipping details.

How much is shipping?

Shipping is free on orders of $69 or more. Orders below $69 have a flat shipping rate of $9.99.

When will my order arrive?

Allow 1–3 days for preparation, then approximately 4–10 business days for delivery after dispatch. We ship to the US and Canada.

Changes & order issues.

Can I change a name or color after ordering?

Need to change charms or sizing? Email support@sidebark.co within 24 hours of ordering and before your order ships. We’ll confirm whether the change can be made.

Can I return a personalized item?

Personalized items cannot be returned for a change of mind or customer-entered spelling errors. Please check your name, colors, and measurements before ordering. If we sent an incorrect item or your order arrived damaged, contact us so we can help.

What if my order is incorrect or damaged?

Email support@sidebark.co within 7 days of delivery with your order number and clear photos. We’ll review the issue and help arrange a replacement or refund for eligible incorrect or damaged items.

Can I return a non-personalized item?

Eligible non-personalized items can be returned within 30 days of delivery. Items must be unused, unworn, with tags and in their original packaging. Email support@sidebark.co before sending anything back. See our return policy for details and exclusions.